State Farm® Insurance Agent Hope Gutierrez

"Excelente atención y amabilidad!!"

"Kevin was honestly best account manager I have ever encountered, it was my first time doing insurance and he walked me through the process so smoothly and and made sure I understood everything, 10/10 and would recommend for first time people doing insurance or anyone wanting to do insurance!"

"Great customer service, and great prices. It was a very great experience doing business with them."

"Kevin Banks helped me a lot."

"Great customer service! The process was fast and very convenient. They took care of everything. From canceling both policies to making sure I received the best rates. I totally recommend this place."

"Excellent service helpful and knowledgeable on all insurance needs."

"Me gustó la manera como me atendió la señorita Cristina muy amable de su parte"

"They low ball you to get you in the door, then every 6 months they increase their pricing, to the point that a year later you're paying 40% more than what you were originally paying, then 2 years later you're paying double. Even with all the saving "methods" they use, combine and save, or the plug and drive. Even with such discounts you always pay double than what you did in the beginning. I started on the low $100's and almost 2-1/2 years layers was paying almost $400. Good driving record, and no claims. My deductible with them was always high ($1000) or else my insurance would of been higher. Shame on me too for letting it happen for so long. Never again though. I switched from these guys to ALSET, $250 deductible, not a thousand, monthly rate is around $128 vs the $400 I was paying with these guys, with ALSET I get $50 for rental car vs these guys didn't have that option "to save" some money according to them. REMEMBER that insurance brokers keep like 80% profit of what you pay them, so every time they increase your price here, is for their pockets!!"

"El personal que me atedio es unpersonai muy amiable y conosedor de su trabajo"

"Muy buena atención a el cliente. Cristina Huapaya nos ayuda a mi y a mi hija con todo lo referente a seguro de casa,negocio,vehículo y seguros de vida. Responde a todas nuestras dudas con paciencia y claridad totalmente recomendadas. Es la mejor oficina de State farm en Dallas tx⭐️⭐️⭐️⭐️⭐️"

"Thank you for your patience and helping me set up the drive safe and save. Amazing team!"

"Thank you Aileen for your help."

"Aileen was the Best, she gave me candy!! Amazing Office experience"

"Natalie helped me save money on my renters insurance. And I have better coverage now. Ask for Natalie so awesome!"

"Switched insurance companies because of rising premiums on home policy renewal. Christina was great to work with. She walked me through the process and got me greats rates and savings on auto and home policies."

"Great professional service"

"State Farm Cusomer Service Rep Kevin, he works at the Hope Gutierrez location. He is OUTSTANDING! He answer all of my questions and gave me the quotes and prices I need. He understood the assignment. Thanks, Kevin for taking care of me and my family."

"Amazing service and a sweet person"

"Very friendly and seamless service! Thank y’all for the help!"

"Hope Gutierrez state farm to whom it may concern Aileen was very helpful and professional help me with drive time problem thanks"

"Multiple bad experiences with this office. Pretty sad when you feel you cant trust your own insurance agents office. Got called about new lower rates going on. I explained my bad experience back in 2020 from this office to kevin and he agreed that it was bad and assured me it wouldn't happen again . Told him I just paid my bill for the current month I would consider signing up once this month was over kept trying to get me to sign up. Called me back and said if I didn't sign up that week that the offer wouldn't be available and it would double. Told me my other insurance would refund me and he said he personally sent over the notice to cancel my other policy. Didnt tell me that one of my discounts was by using there GPS device that monitors my driving Told him I didnt want that in my vechile and should have let me know of that before I signed up. He made a snark comment about beaing a hotrodder, I guess some people just dont respect privacy. And then to top it all off my other policy was never cancled I had to cancel it myself the day before the new billing statement. Paid for a whole month with the other company for no reason. I called him to let him know and he said he would call me back and figure it out and never did that was a week ago. . Very unsatisfied with horrible communication and yet again another bad experience from this office. Makes me wonder if the rate doubling if i didnt sign up that week was just a lie to get me to sign up."

"Kevin was really helpful when I was looking for a policy for my first car. I was scared but he reassured me and led me to the right policy."

"Kevin was very helpfu,l and got me the information I needed to make an informed decision on what policy I should get."

"Kevin was very informative and helpful throughout the whole process"

"Kevin made us feel very comfortable and explained every step of the process in a way I could understand"